Managed Services

Our CERTAINTY portfolio of Managed Services addresses all your managed services needs while including a progression from basic monitoring to fully outsourced management.

Always there for you

NOC Overview

  • 24x7x365 USA-based technical support center
  • Telephone & Online Portal access
  • 15-minute response time for critical incidents
  • Defined and predictable case handling, management & escalation procedures
  • We have a problem re-creation lab based on our supported customer base
Managed Services Tiers

SOLO

Support

SOLO provides our customers who have established management and monitoring processes a place to call when they need a little more help with a problem or question.

Our 24x7x365 NOC is always there to help or escalate to the vendor if the problem cannot be resolved in a timely manner.

Highlights
  • 24x7x365 NOC
  • Tier 1, 2, & 3 Certified Support
  • Direct vendor escalation paths
Available Add-Ons
  • Service Delivery Manager (SDM)
  • Contract Administration

LISTEN

Monitoring

LISTEN is the entry point for managed services. This service is for customers looking for a provider who can watch their network and work with them to tune the monitoring process, so they only get notified when they need to respond to real issues.

Highlights
  • Round-the-clock secure monitoring
  • Customized Alerting (Call, Text, Email)
  • Network Operations Center
  • Service-level agreements (SLAs)
Available Add-Ons
  • Service Delivery Manager (SDM)
  • Manufacturer Support Contracts

AMPLIFY

Co-management

AMPLIFY is our offering centered on essential monitoring and support services: 24×7, proactive solutions, employing the NOC toolset.

Everything in LISTEN, plus:

Highlights
  • NOC-initiated workflow
  • Incident resolution
  • Incident escalation management
  • Service Delivery Manager (SDM)
Available Add-Ons
  • Manufacturer Support Contracts
Solution Matrix

Cloud

Our Cloud Managed Services are designed to provide monitoring & operational management activities for your AWS or Azure infrastructure.

Solo
Listen
Amplify

Security

Managed by our team of certified security analysts, our 24×7 security monitoring & alerting services identify threats & mitigate future issues.

Solo
Listen
Amplify

Core

Let our 24x7x365 NOC and best of breed tools manage & monitor your infrastructure so that your team can focus on growing your business.

Solo
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Amplify

Collaboration

Managed UC & Collaboration Services to help customers reduce their operational complexity while enabling more integrated solutions.

Solo
Listen
Amplify