Managed Services
NOC Overview
- 24x7x365 USA-based technical support center
- Telephone & Online Portal access
- 15-minute response time for critical incidents
- Defined and predictable case handling, management & escalation procedures
- We have a problem re-creation lab based on our supported customer base
SOLO
Support
SOLO provides our customers who have established management and monitoring processes a place to call when they need a little more help with a problem or question.
Our 24x7x365 NOC is always there to help or escalate to the vendor if the problem cannot be resolved in a timely manner.
- 24x7x365 NOC
- Tier 1, 2, & 3 Certified Support
- Direct vendor escalation paths
- Service Delivery Manager (SDM)
- Contract Administration
LISTEN
Monitoring
LISTEN is the entry point for managed services. This service is for customers looking for a provider who can watch their network and work with them to tune the monitoring process, so they only get notified when they need to respond to real issues.
- Round-the-clock secure monitoring
- Customized Alerting (Call, Text, Email)
- Network Operations Center
- Service-level agreements (SLAs)
- Service Delivery Manager (SDM)
- Manufacturer Support Contracts
AMPLIFY
Co-management
AMPLIFY is our offering centered on essential monitoring and support services: 24×7, proactive solutions, employing the NOC toolset.
Everything in LISTEN, plus:
- NOC-initiated workflow
- Incident resolution
- Incident escalation management
- Service Delivery Manager (SDM)
- Manufacturer Support Contracts
Cloud
Our Cloud Managed Services are designed to provide monitoring & operational management activities for your AWS or Azure infrastructure.
Security
Managed by our team of certified security analysts, our 24×7 security monitoring & alerting services identify threats & mitigate future issues.
Core
Let our 24x7x365 NOC and best of breed tools manage & monitor your infrastructure so that your team can focus on growing your business.
Collaboration
Managed UC & Collaboration Services to help customers reduce their operational complexity while enabling more integrated solutions.