Managed Services
NOC Overview
- 24x7x365 USA-based technical support center
- Telephone & Online Portal access
- 15-minute response time for critical incidents
- Defined and predictable case handling, management & escalation procedures
- We have a problem re-creation lab based on our supported customer base
SOLO
Support
SOLO provides our customers who have established management and monitoring processes a place to call when they need a little more help with a problem or question.
Our 24x7x365 NOC is always there to help or escalate to the vendor if the problem cannot be resolved in a timely manner.
- 24x7x365 NOC
- Tier 1, 2, & 3 Certified Support
- Direct vendor escalation paths
- Service Delivery Manager (SDM)
- Contract Administration
LISTEN
Monitoring
LISTEN is the entry point for managed services. This service is for customers looking for a provider who can watch their network and work with them to tune the monitoring process, so they only get notified when they need to respond to real issues.
- Round-the-clock secure monitoring
- Customized Alerting (Call, Text, Email)
- Network Operations Center
- Service-level agreements (SLAs)
- Service Delivery Manager (SDM)
- Manufacturer Support Contracts
AMPLIFY
Co-management
AMPLIFY is our offering centered on essential monitoring and support services: 24×7, proactive solutions, employing the NOC toolset.
Everything in LISTEN, plus:
- NOC-initiated workflow
- Incident resolution
- Incident escalation management
- Service Delivery Manager (SDM)
- Manufacturer Support Contracts
Cloud
Our Cloud Managed Services are designed to provide monitoring & operational management activities for your AWS or Azure infrastructure.
Security
Managed by our team of certified security analysts, our 24×7 security monitoring & alerting services identify threats & mitigate future issues.
Core
Let our 24x7x365 NOC and best of breed tools manage & monitor your infrastructure so that your team can focus on growing your business.
Collaboration
Managed UC & Collaboration Services to help customers reduce their operational complexity while enabling more integrated solutions.
CRN MSP 500
This annual list recognizes North American solution providers with innovative approaches to managed services. These accomplished companies support customers through improved operational efficiencies and systems to maximize return on investments.
