Managed Services

Our CERTAINTY portfolio of Managed Services addresses all your managed services needs while including a progression from basic monitoring to fully outsourced management.

Always there for you

NOC Overview

  • 24x7x365 USA-based technical support center
  • Telephone & Online Portal access
  • 15-minute response time for critical incidents
  • Defined and predictable case handling, management & escalation procedures
  • We have a problem re-creation lab based on our supported customer base
Managed Services Tiers

SOLO

Support

SOLO provides our customers who have established management and monitoring processes a place to call when they need a little more help with a problem or question.

Our 24x7x365 NOC is always there to help or escalate to the vendor if the problem cannot be resolved in a timely manner.

Highlights
  • 24x7x365 NOC
  • Tier 1, 2, & 3 Certified Support
  • Direct vendor escalation paths
Available Add-Ons
  • Service Delivery Manager (SDM)
  • Contract Administration

LISTEN

Monitoring

LISTEN is the entry point for managed services. This service is for customers looking for a provider who can watch their network and work with them to tune the monitoring process, so they only get notified when they need to respond to real issues.

Highlights
  • Round-the-clock secure monitoring
  • Customized Alerting (Call, Text, Email)
  • Network Operations Center
  • Service-level agreements (SLAs)
Available Add-Ons
  • Service Delivery Manager (SDM)
  • Manufacturer Support Contracts

AMPLIFY

Co-management

AMPLIFY is our offering centered on essential monitoring and support services: 24×7, proactive solutions, employing the NOC toolset.

Everything in LISTEN, plus:

Highlights
  • NOC-initiated workflow
  • Incident resolution
  • Incident escalation management
  • Service Delivery Manager (SDM)
Available Add-Ons
  • Manufacturer Support Contracts
Solution Matrix

Cloud

Our Cloud Managed Services are designed to provide monitoring & operational management activities for your AWS or Azure infrastructure.

Solo
Listen
Amplify

Security

Managed by our team of certified security analysts, our 24×7 security monitoring & alerting services identify threats & mitigate future issues.

Solo
Listen
Amplify

Core

Let our 24x7x365 NOC and best of breed tools manage & monitor your infrastructure so that your team can focus on growing your business.

Solo
Listen
Amplify

Collaboration

Managed UC & Collaboration Services to help customers reduce their operational complexity while enabling more integrated solutions.

Solo
Listen
Amplify
AWARD-WINNING

CRN MSP 500

This annual list recognizes North American solution providers with innovative approaches to managed services. These accomplished companies support customers through improved operational efficiencies and systems to maximize return on investments.