[Webinar Replay] Introduction to Avaya Cloud Office by RingCentral

A Cloud Phone System That Works Where and How You Do

Executives from Avaya & RingCentral will present the solution, customer value, and product roadmap.


The way you communicate should be able to fit the way you work. With everything you need always handy on any device, in any location, Avaya Cloud Office lets you simplify the way your business communicates.

Call, chat, meet, and collaborate no matter where your employees might be. Stay on task and on schedule with file sharing, task management, and virtual team rooms. Bring together 100+ business integrations, like Google Drive and Salesforce, to customize a true cloud unified communications experience.

Avaya Cloud Office gives your employees and customers the features and options you want, all in one app.


Your Cloud UC Experience

Calling: Even with tons of ways to connect, sometimes there’s nothing as effective as picking up the phone.

Chat and SMS: Get in touch on the fly via private or group chats and direct-to-phone business SMS capabilities.

Meetings: Seamlessly transition a voice or text conversation to a full-suite virtual meeting room with complete video and collaboration tools built right in.

Analytics: Easy-to-use reporting lets you see how effectively your communications are working for your business.

App Integration: With over 100 ready-to-use business integrations out of the box, and more always coming, you’ll have all the tools you need.



  • Avaya Cloud Office Partnership Vision & Strategy
  • How to leverage Avaya Cloud Office in today’s business climate
  • Avaya Cloud Office benefits & roadmap
  • Q&A



Bill Madison, VP North America – Channel Cloud Sales (Avaya)

William Madison serves as Vice President of Cloud Sales for North America. Madison is responsible for enabling accelerated growth and adoption of Avaya cloud solutions with customers and partners, including the new Avaya Cloud Office UCaaS offer resulting from the company’s recent strategic partnership with RingCentral. Madison has been recognized with several industry awards, most recently the 2019 Circle of Excellence at Channel Partners. Prior to Avaya, Madison held several leadership roles focused on establishing new strategic partnerships and building specific sales alliances expanding routes to market and increasing near and long-term revenue contributions.


Doug Renner, Regional Vice President of Sales – Avaya Partnership (RingCentral)

Douglas Renner is RingCentral’s Regional Vice President of Sales for their new strategic partnership with Avaya. Renner leads a global sales organization supporting Avaya and its partner community in helping clients understand, deploy and adopt the new Avaya Cloud Office by RingCentral UCaaS solution. Prior to RingCentral, Renner held multiple leadership positions at Avaya/Nortel (18 years) and for a global communications provider selling both Avaya and RingCentral solutions. This unique and highly relevant background enables Renner to serve as a true Avaya Cloud Office subject matter expert for partners and clients regardless of size, industry or location.


Steve Forcum, Cloud Technologist – OneCloud Solutions Engineering Leader (Avaya)

Steve Forcum is a Technologist with Avaya. Forcum started his career as an Avaya customer, then moved into the business partner community before joining Avaya in 2011. That journey has provided a unique perspective on the breadth & depth of the Avaya Unified Communications, Contact Center, and Cloud portfolios. Forcum has become an in-demand guest speaker & trusted advisor for colleagues, partners, and customers wishing to learn about these technologies in a simple and easy to understand way.


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