Introducing Avaya Oceana, the first delivery of Avaya’s next generation multi-touch contact center solution that helps organizations deliver a seamless customer experience across any channel of the customer’s choosing. Oceana provides the right media at the right time, every time, applying all relevant information and context to deliver a unique, personalized and enduring experience across the customer’s entire journey. Avaya Oceana is built on Avaya Breeze™, making it easier for companies to extend and manage unified support of customer centric business and customer journeys across all relevant stakeholders across the enterprise.
Improve customer satisfaction, loyalty and wallet share.
Create a competitive differentiated brand experience.
Optimize agent and resource productivity.
Deliver better business outcomes.
Optimize staff alignment to goals and improve productivity